Attendiva – Return & Refund Policy

Thank you for choosing Attendiva. Attendiva is a digitally delivered software application provided under an annual licence.

This Return & Refund Policy explains when a customer may request cancellation or a refund for an Attendiva licence.

1. Digital Software Product

Attendiva is software delivered electronically. No physical product is shipped.

After successful payment and licence activation, the customer receives access to the Attendiva software/licence for the purchased subscription period.

Because the software licence is digitally delivered and may be activated for a specific computer, returns are generally not accepted after licence activation, except in the circumstances described below.

2. Refund Eligibility

A customer may request a refund if:

• Payment was successfully made but the Attendiva licence was not delivered due to an error on our part.

• The licence cannot be activated because of a technical issue attributable to Attendiva and we are unable to resolve the issue within a reasonable period.

• The software has a material defect that prevents its advertised core functionality and the issue cannot reasonably be resolved.

• The customer was charged more than once for the same licence due to a duplicate transaction.

• A refund is otherwise required under applicable law.

3. Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

• The licence has already been successfully activated and the software is functioning substantially as described.

• The customer changes their mind after purchasing the licence.

• The customer does not use the software after purchase.

• The customer purchases the wrong subscription plan.

• The customer does not have a compatible Windows computer or does not meet the published system requirements.

• The customer loses, deletes, or damages their own installation or licence information.

• The customer experiences problems caused by third-party hardware, operating-system changes, antivirus software, network problems, or other software unrelated to Attendiva.

• The customer violates the Attendiva licence terms or attempts to circumvent the licence or hardware-locking mechanism.

4. Before Requesting a Refund

Customers are encouraged to contact Attendiva support first.

We will make reasonable efforts to diagnose and resolve technical problems before a refund is considered.

Depending on the issue, we may provide:

• Technical assistance;

• A corrected or updated version of the software;

• Licence reactivation where appropriate; or

• Another reasonable solution.

5. Refund Request Period

Refund requests should normally be submitted within 7 days of the original purchase.

The request should include:

• Customer name;

• Order/transaction reference;

• Date of purchase;

• Email address used for the purchase;

• Reason for requesting the refund; and

• A description of any technical problem, where applicable.

Providing screenshots or other relevant information may help us investigate the issue.

6. Duplicate Payments

If the same Attendiva licence is accidentally purchased more than once due to a duplicate payment, the duplicate transaction may be eligible for a refund after verification.

7. Refund Processing

If a refund is approved, it will normally be processed to the original payment method used for the transaction.

The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other payment service provider.

8. Licence Cancellation

Cancellation of an annual subscription does not automatically entitle the customer to a refund for a licence that has already been activated.

Unless otherwise required by applicable law or specifically approved by Attendiva, the customer may continue using the activated licence until its expiry date.

9. Fraudulent or Unauthorized Transactions

If you believe that a payment was made without your authorization, please contact us as soon as possible with the relevant transaction details.

We may investigate the transaction and take appropriate action.

10. Changes to This Policy

Attendiva may update this Return & Refund Policy from time to time to reflect changes in the software, payment process, applicable law, or business practices.

The updated policy will be published on the Attendiva website with the revised effective date.

11. Contact Us

For refund, cancellation, or technical-support requests, please contact:

Attendiva Support
Email: rana.aiplimited@gmail.com

Please include your order or transaction reference in your communication so that we can process your request efficiently.

Important: Nothing in this policy is intended to limit or exclude any consumer rights or remedies that cannot lawfully be excluded under applicable law.